Privacy Policy
How ACIOTrad protects and handles your personal information
Last updated: December 15, 2024
Effective date: December 15, 2024
Our Commitment to Your Privacy
At ACIOTrad, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. We encourage you to read this policy carefully to understand our practices regarding your personal data.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account or subscribe to our services
- Fill out forms or request information about our products and services
- Contact us via email, phone, or through our website contact forms
- Participate in surveys, contests, or promotional activities
- Download resources or materials from our website
- Apply for employment opportunities
This information may include your name, email address, phone number, company name, job title, mailing address, and other contact details you choose to provide.
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage patterns:
- IP address and general geographic location
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Clickstream data and navigation patterns
- Device identifiers and technical information
This information is collected using cookies, web beacons, and similar tracking technologies to enhance your browsing experience and improve our services.
How We Use Your Information
Service Provision
- Provide and maintain our services
- Process transactions and send related information
- Send technical notices and support messages
- Respond to your comments and questions
- Provide customer service and support
Communication
- Send newsletters and marketing communications
- Notify you about updates to our services
- Invite you to events and webinars
- Share industry insights and thought leadership
- Follow up on inquiries and requests
Business Operations
- Improve our website and services
- Analyze usage patterns and trends
- Develop new products and features
- Monitor and prevent fraud
- Ensure website security and performance
Legal Compliance
- Comply with legal obligations
- Protect our rights and interests
- Enforce our terms of service
- Respond to legal requests and court orders
- Resolve disputes and investigate issues
Information Sharing and Disclosure
We Do Not Sell Personal Information
ACIOTrad does not sell, rent, or lease your personal information to third parties. We value your privacy and are committed to keeping your personal data confidential.
Limited Sharing Circumstances
We may share your information only in the following limited circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our website, conducting business, or serving customers, provided they agree to keep this information confidential
- Legal Requirements: When required by law or to respond to lawful requests from public authorities
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to affected users
- Consent: When you have given explicit consent for specific sharing purposes
- Protection: To protect the rights, property, or safety of ACIOTrad, our users, or others
Cookies and Tracking Technologies
Types of Cookies We Use
Essential Cookies
Required for basic website functionality, user authentication, and security features.
Analytics Cookies
Help us understand how visitors interact with our website by collecting anonymous usage data.
Functional Cookies
Enable enhanced functionality and personalization, such as remembering your preferences.
Marketing Cookies
Used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.
Managing Cookie Preferences
You can control and manage cookies in several ways:
- Use your browser settings to block or delete cookies
- Opt out of targeted advertising through industry opt-out pages
- Contact us directly to discuss your cookie preferences
- Use our cookie preference center when available on our website
Note: Disabling certain cookies may affect the functionality of our website and your user experience.
Data Security and Protection
Security Measures
We implement comprehensive security measures to protect your personal information:
- SSL encryption for data transmission
- Secure server infrastructure with regular security audits
- Access controls and authentication systems
- Regular data backups and disaster recovery procedures
- Employee training on data protection best practices
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods include:
- Account Information: Until account closure and up to 3 years thereafter for legal compliance
- Transaction Records: 7 years for financial record-keeping requirements
- Marketing Data: Until you unsubscribe or request deletion
- Website Analytics: 26 months maximum for Google Analytics data
- Support Communications: 3 years from last interaction
Your Privacy Rights
Access and Control
Depending on your location, you may have the following rights regarding your personal information:
Right to Access
Request copies of your personal data that we hold
Right to Rectification
Request correction of inaccurate or incomplete information
Right to Erasure
Request deletion of your personal data under certain circumstances
Right to Portability
Request transfer of your data to another service provider
Right to Object
Object to processing of your personal data for direct marketing
Right to Restrict
Request limitation of processing in certain situations
Exercising Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days and may require verification of your identity.
Important: Some requests may be subject to legal obligations or legitimate business interests that prevent us from fulfilling them completely. We will explain any limitations or requirements that apply to your request.
International Data Transfers
Global Operations
ACIOTrad operates globally, and your personal information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your country of residence.
Adequacy Decisions and Safeguards
When transferring personal data internationally, we ensure appropriate safeguards are in place:
- Transfers to countries with adequate data protection laws
- Standard Contractual Clauses approved by the European Commission
- Binding Corporate Rules for intra-group transfers
- Certification schemes and codes of conduct
- Other approved transfer mechanisms as applicable
Data Subject Rights in the EU/EEA
If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.
Children's Privacy
Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
Parental Guidance
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. We will work with you to address any concerns and delete any inappropriate information promptly.
Age Verification
We may implement age verification measures for certain services or features that require age restrictions. These measures help ensure that our services are used appropriately and in compliance with applicable laws.
Changes to This Privacy Policy
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you via email if the changes are significant
- Post a prominent notice on our website
- Provide additional notice for material changes that affect your rights
Continued Use
Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Information
Data Protection Officer
For questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:
Hours: Monday - Friday: 9:00 AM - 5:00 PM GMT
Regulatory Information
ACIOTrad is committed to compliance with applicable data protection laws and regulations. We are registered with relevant supervisory authorities as required.
If you are located in the European Union and have concerns about our data protection practices, you may also contact your local data protection supervisory authority.
Additional Resources
This Privacy Policy is part of our commitment to transparency and your right to privacy. We encourage you to read it carefully and contact us with any questions.